To use your coupon package or auto run refund:
- First add a run to your basket.
- Make sure you are logged in to your account, then add your coupon number at cart or checkout.
- If you would like to use your coupon without logging in go to checkout and fill out your details. Then add your coupon at the top of the checkout page.
- Coupons are tied to your email address, please make sure you use the correct email address or your coupon will not work.
An account is required to login and cancel your run, so if you choose to checkout without making an account or logging in to your account please be aware that you will not be able to cancel your run.
If you buy a package without making an account you will still be able to use the package, but you will need to keep the email with your package code. It will not automatically show on checkout unless you have an account. If you do use packages we recommend that you make an account.
If you are booking a run we recommend that you make an account unless you use the dog runs only on a very occasional basis and will not need to cancel and rebook a run at any point.
If you have an account please login instead of checking out as guest. If you checkout as guest you will not be able to see your run on your account and will not be able to cancel it.